Working with us
We've developed a clearly defined framework with six modules containing the theory, tools and real-life examples setting the path to make your business a promise delivery system.
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We will take you through the modules, discuss your unique situation, your challenges and opportunities, and guarantee you our unwavering presence, commitment and support.
Here's an overview of the inter-connected modules, the process and timelines.
The modules
Module one. Discovery
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The first step is to truly understand your business. We will ask the questions to have a qualified discussion about your business, industry, challenges, opportunities and personal goals.
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The module includes both face-to-face meetings and online tools.
Module two. Your primary promise
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The objective is to identify the opportunities and options for your business' primary promise, your claim to fame.
We'll also discuss the external market demands and opportunities, and how your primary promise can align to these market conditions.
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The module includes both our proprietary literature, exercises, case story, face-to-face meetings, and concludes with you outlining a tangible action plan.
“Every product and service is sold on the promise of a better future.
The purpose of business is to deliver on the promise, and profit
is the reward for doing so.”
Patrick Dixon
Module three. The delivery systems
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We'll discuss your company's current delivery systems and especially explore the options for building the systems to consistently deliver on your business' primary promise.
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The module includes both our proprietary literature, exercises, case story, face-to-face meetings, and concludes with you outlining a tangible action plan.
Module four. Measuring your business' performance
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If you don't measure your customers experience, how will you know if you are succeeding in building a promise delivery system?
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In module four, we'll talk about your company’s current customer feedback systems, but especially address the future evaluation systems integrated into your primary promise delivery system.
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The module includes both our proprietary literature, exercises, case story, face-to-face meetings, and concludes with you being able to visualize and implement a promise delivery measurement system.
Module five. Building your brand
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We'll discuss the key drivers behind a strong brand and not at least clarify how your promise delivery system(s) can feed and grow your business' brand identity and value.
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The module includes both our proprietary literature, exercises, case story, face-to-face meetings, and concludes with you having the insight and handles to define, build and strengthen your company's brand.
Module six. Failure response system
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Even the best businesses and their promise delivery systems sometimes drop the ball.
Module six focuses on benefits and opportunities of having a failure response system in place and we'll explore the stepping stones to building it, this also includes discussing your current post-sales systems.
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The module includes both our proprietary literature, exercises, case story, face-to-face meetings, and concludes with you having the ability to create and operate a successful failure response system.
“Systems permit ordinary people to achieve extraordinary results predictably.”
Michael E. Gerber
The process
The six modules typically run over a period of two months, where we work closely with the client.
Each module has two face-to-face sessions where we discuss the specific topic of the module and apply the learnings and best practices to the client's business.
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The objective is to identify a tangible path and the action points to turn the client's business into a promise delivery system.
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It is essential that our clients have the intension and time to actively participate as we go through the modules and, not at least, have the commitment and resources to implement the learnings and action plans. Without implementation, all the well-intended efforts, the revelations and plans, will never make a positive difference.
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Contact us to schedule a non-binding no-cost meeting where we can discuss your business and how we can help you turn it into a promise delivery system.
Please fill out the form below, or give us a call or email us directly.